Majority of designs and styles featured on portiaandscarlett.com require a minimum delivery period as they are made to order. You will be able to find the delivery time required listed under each individual product. Some designs and custom orders may require 2-14 weeks for production and delivery, however, we do have rush options available and if you require your dress urgently please email us on firstname.lastname@example.org
Your dresses are our priority! Every dress will come with its own dress bag and distinguishable Portia and Scarlett packaging to ensure they are protected in transit. All orders are trackable* and require a signature upon delivery.
Delivery Charges – DHL
(2-7 working days with online tracking) All prices are in AUD:
1 dress - $35
2 dresses - $55
3-4 dresses - $75
5 or more dresses capped at $95
(a) POSTAGE AND FEES
Unless an item is confirmed to be faulty, postage fees, rush fees, and any taxes cannot be refunded. Return postage costs are the customer’s responsibility and will not be compensated for by Portia and Scarlett.
Our orders are automatically processed so we regret that we are unable to make any changes or to your order after placement. Cancellations are not accepted. Please refer to our returns policy on our website.
(c) FAULTY/DAMAGED ITEMS
All our dresses are checked by our quality control team before they are dispatched. However, if your dress arrives damaged or faulty, please contact us immediately and we will resolve this for you promptly! Please be advised that we do not accept return drop offs and our online department is not open to the public. Online purchases cannot be refunded in store.
To make a return, please email our returns department to email@example.com and ensure your order number and name is attached
Once your return is received they will be quality checked and you will be notified of returns processing times. Thank you!