We may collect the following information including your name, address and contact details. We require this information to understand your needs and provide you with a better service, and in particular for Internal record keeping, to improve our products and services and we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
When you join our mailing list, we collect information such as your name and e-mail address and when you make a purchase at Portia and Scarlett, you will also be asked to provide us with your delivery address, telephone number and any additional information required to fulfil your order. When making a purchase from Portia and Scarlett, your financial details are passed through an industry standard secure server using the latest 128-bit SSL (secure sockets layer) encryption technology
You may at any time delete your account from our records or unsubscribe from our mailing list by contacting us at firstname.lastname@example.org or unsubscribe from our mailing list by clicking the unsubscribe link at the bottom of any of our newsletters.
Portia and Scarlett is committed to complying with the Privacy Act and the National Privacy principles.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full
Every effort has been made to ensure the information contained on the Website is correct and accurate, however Portia and Scarlett makes no warranty or guarantee as the accuracy, comprehensiveness, or correctness of any products on the Website, and provides all products on an "as is" basis. If you do notice a mistake, please do let us know and we will change it.
Portia and Scarlett, including our directors, partners, shareholders, employees and other thrid parties associated with running the Website is not liable to the maximum extent permitted by law to you or anyone else for any loss of income, profit, contracts, goodwill or financial loss or damage without limitation suffered as a result of negligence or otherwise arising in connection with use of this web site or the products sold on it.
To the extent permitted by law, Portia and Scarlett's liability for breach of any implied warranty or condition which cannot be excluded is limited to the supply of the products again or the payment of the cost of having products supplied again.
This website is the copyright property of Portia and Scarlett and its directors and parent company, The PAS Group. The Website content is protected by Australian and international copyright and trade mark laws. You must not adapt, reproduce, store, distribute, transmit, print, display, publish or create derivative works from any part of this website or commercialise any information, products or services in any way except as expressly provided for on the website or expressly authorised in writing by Portia and Scarlett.
You may store a reproduction of the content on the Website on your local computer for the sole purpose of viewing the content; and print hard copies of the content for the sole purpose of viewing and purchasing products but not for any other use, including commercial use.
This web site may contain links to other web sites that may be of relevance. Links on this website are provided for convenience only and may not remain current. You acknowledge that we are not responsible for the operation of content located on or through any such other websites.
If you breach any of these terms and conditions set above, Portia and Scarlett reserves the right to suspend or terminate your account at any time without prior notice to you. If your account is suspended or terminated, you will not be able to access the Website or its services. If you are awaiting delivery of products, Portia and Scarlett reserves the right to cancel your order and refund your original method of payment minus any losses incurred by Portia and Scarlett caused by the breach of our terms and conditions.
Returns and Replacements
You can view our full returns policy online here
Returning an Item:
If you intend to return your dress, please contact us immediately by emailing email@example.com You will be issued a Return Authorisation Number and a Return Form to send back with your dress within 14 days of your delivery date.
Custom made orders includes custom sizes, custom colours and custom styles that are made especially for you and are not ordinarily offered for sale. Custom made orders also include specific Designers, as stated on our retruns page.